Covers lotions, creams, masks and make-up (not sprays, nail polish or perfume) — for example face lotion, sheet masks, lipstick.
| Service | Can it ship? | What the published rules say | Total if it ships |
|---|---|---|---|
| Doorzo | With conditions | “Items labeled with warnings such as "Keep Away from Fire" or similar indications.” Doorzo also lists sunscreen and hair tonic. Cosmetics in general are refused only from its Korean warehouse. | ¥16,300 |
| FROM JAPAN | With conditions | “Flammable items and items containing a flammable warning (e.g. sunscreen, shampoo, and adhesives)” Ordinary skincare and make-up are not on FROM JAPAN's list; anything with a flammable warning is. | ¥16,500 |
| Neokyo | With conditions | “Skincare products with ethanol concentrations exceeding 24%” Neokyo also refuses sunscreen, shampoo and hair tonic. It refuses cosmetics in general only to Mexico and Spain. | ¥16,850 |
| Buyee | Not stated | Buyee's all-country list names hair dye, nail polish, perfume and alcohol, but says nothing about skincare or make-up in general. | ¥16,500 |
| ZenMarket | Not stated | ZenMarket's prohibited list names flammable liquids, deodorant sprays and aroma sprays, but says nothing about skincare or make-up in general. | ¥17,409 |
Does the destination change the answer?
No. We checked all nine destinations this site covers and the five services give the same answer to every one of them, because the rule is about the item rather than the route.
| Destination | Can it ship? | Cheapest that will take it |
|---|---|---|
| United States | 3 of 5 will | Doorzo — ¥16,300 |
| Canada | 3 of 5 will | Doorzo — ¥15,400 |
| United Kingdom | 3 of 5 will | Doorzo — ¥18,280 |
| Australia | 3 of 5 will | Doorzo — ¥16,840 |
| Germany | 3 of 5 will | Doorzo — ¥18,136 |
| France | 3 of 5 will | Doorzo — ¥18,280 |
| Singapore | 3 of 5 will | Doorzo — ¥15,334 |
| Taiwan | 3 of 5 will | Doorzo — ¥13,810 |
| Hong Kong | 3 of 5 will | Doorzo — ¥14,150 |
What you lose if it is refused
With FROM JAPAN, Buyee, ZenMarket, Neokyo and Doorzo, this is the money at risk on a ¥10,000 Yahoo! Auctions win if the item is turned away at the warehouse. It has already been spent by the time anyone looks inside the box.
| Service | Its rule | Already spent | Disposal charge |
|---|---|---|---|
| FROM JAPAN | With conditions | ¥11,200 | not published |
| Buyee | Not stated | ¥11,200 | not published |
| ZenMarket | Not stated | ¥11,500 | ¥300 per kg plus ¥1,000 per 15 minutes |
| Neokyo | With conditions | ¥11,050 | not published |
| Doorzo | With conditions | ¥11,000 | not published |
"Already spent" is the item, ¥700 of postage inside Japan and the service fee. International postage is not included because the parcel never ships.
Why this matters before you bid
A proxy will happily accept the order and buy the item for you. The refusal happens later, when the parcel reaches their warehouse and is inspected. At that point you have already paid for the goods, the domestic shipping inside Japan and the service fee, and none of it comes back. The item is disposed of or returned to the seller at your cost.
On the ¥10,000 order priced above that is ¥11,000 gone before the parcel ever leaves Japan — the item, ¥700 of domestic postage and the service fee — with disposal charged on top at some services. The international postage is the only part you save, because the parcel never ships. It is the one mistake on this site that costs you the whole purchase rather than a few hundred yen of margin.
Rules checked against each company's own prohibited-items page on 2026-10-05. Where a company publishes nothing on a category we say so rather than guessing.